Hotel Terminology
Check-in: Registering at arrival time.
Check-out: Settling bill and leaving.
Walk-in: Guest without prior booking.
No-Show: Reservation made, but guest didn't come.
Overbooking: Booking more rooms than available, assuming cancellations.
Single Room: One bed, one person.
Double Room: One bed, two persons.
Twin Room: Two separate single beds.
Suite: Larger unit with living and sleeping area.
Villa / Cottage: Independent unit, often in nature/resort setting.
Room Service: Food delivered to the room.
Buffet: Self-service dining layout.
Turn-down Service: Preparing bed for night time.
Mini Bar: Small fridge with beverages/snacks.
Amenities: Complimentary items like towels, soap, slippers.
Folio: Guestโs itemized bill.
Deposit: Advance payment before/at check-in.
Incidental Charges: Extra charges during stay.
City Tax: Local tax added to bill.
OTA (Online Travel Agency): Booking platforms like Booking.com or MakeMyTrip.
Channel Manager: Tool to manage inventory across OTAs.
Direct Booking: Guest books directly via hotel website or phone.
GDS (Global Distribution System): Used by travel agents for hotel reservations.
Complimentary: Free services/items such as Wi-Fi, water bottles.
Concierge: Helps with bookings, directions, special requests.
Loyalty Program: Rewards for frequent guests.
Late Checkout: Checking out later than standard time (may incur fees).
